The Small but Important Details
These Terms and Conditions apply to the contract concluded by P4Y Services - Mediação Imobiliária, Lda (hereinafter referred to as P4Y) as the provider of the sea tours and experiences specified in the written confirmation issued by the company.
1. Definitions
Client / You / Your: Refers to all passengers listed in the written confirmation, including anyone replaced or added at a later date.
P4Y / The Company / We / Us / Our: Refers to P4Y Services - Mediação Imobiliária, Lda.
2. Company Information
P4Y is a public limited company registered in Portugal with its registered office at: Rua Sophia Mello Breyner, Lote 43, Fracção C, 8200-084 Albufeira.
Licence Number: RNAAT 847/2020
Tax Number: 516 094 464
3. Booking Process
Booking requests can be made via email. If a booking is made for two or more people, the person making the booking (The Group Leader) is deemed to do so on behalf of all party members. The Group Leader must be at least 18 years of age.
For online bookings, The Group Leader must follow the procedures on our website and confirm the booking by clicking the appropriate button.
Full payment is required at the time of booking. A written confirmation will be sent by email, which serves as a voucher to be presented to the tour representative. A legally binding contract is created upon issuing this confirmation.
4. Conditions of Access
Our experiences are not recommended for:
People with back problems
Pregnant individuals
People with heart conditions
Individuals requiring wheelchair access (Experiences are not wheelchair accessible)
5. Clothing and Preparation
Please wear clothing appropriate for the season and weather conditions.
Check-in must be completed 30 minutes before the tour time at the designated location.
6. Experiences and Locations
P4Y, hereinafter referred to as the Supplier, provides boat tours from Portimão and other experiences across the Algarve region.
7. Liability and Risks
The Supplier and its employees, agents, representatives, and concessionaires accept no liability for any injury, damage, loss, accident, delay, or other incidents occurring during the tour.
This includes risks related to:
Defective footpaths and conditions of the boarding pier
Falling rocks from cliffs or natural hazards
No liability is accepted for incidents caused by:
Negligence, defects, or defaults of third parties
Sickness, weather conditions, strikes, wars, terrorism, acts of God, local laws, or similar causes
Personal belongings are the sole responsibility of the participant, and no liability is accepted for any loss or damage.
8. Insurance and Safety
In the event of an accident on board, all passengers are covered by our Civil Liability Insurance under Portuguese law.
Life Jackets: Negligent discharging of individual life jackets will incur a cost of €70, payable immediately.
9. Pets and Service Animals
No animals are permitted on board the vessel or in vans/buses, except for service animals.
10. Transfer of Rights and Obligations
You may not transfer any rights or obligations under these Terms and Conditions without our prior written consent.
We may transfer any rights or obligations without your prior written consent.
11. Severability Clause
If any provision or part of a provision is deemed unlawful, invalid, or unenforceable by a competent court or authority, it will be severed from these terms. The remainder will continue to apply as if the offending provision had never been agreed upon.
12. Data Protection and Privacy
We are committed to protecting your privacy and security. All personal data collected will be treated in accordance with our GDPR-compliant Privacy Policy.
13. Governing Law and Jurisdiction
These Terms and Conditions and any disputes arising from them shall be governed by Portuguese law.
Portuguese courts have exclusive jurisdiction over any disputes or claims arising out of or in connection with these Terms and Conditions.
14. Authorization for Capture and Use of Images
By creating a reservation and participating in the tour, the client authorizes P4Y to capture, reproduce, and advertise their image for use in digital or physical media under Article 79 of the Portuguese Civil Code.
This authorization is granted free of charge.
If you wish to have your image removed, please email [email protected] with details of the reproduction and its location.
For images in physical media (e.g., newspapers, magazines), removal is possible only if there is a new reproduction of that medium.
15. Cancellations and Refunds
P4Y reserves the right to cancel any tour due to:
Weather conditions or any other situation making the tour impossible to carry out
Safety concerns at the discretion of the vessel captain
In such cases, the client will have the right to reschedule or receive a refund.
Cancellations or changes to the original reservation must be requested via email to [email protected] and will only be considered once a response is received.
Refunds, cancellations, and rescheduling can be made up until the time of the tour, except for the tour designated as “Reef Fishing”, which must be done at least 24 hours before the start of the tour.
16. Amendments to Terms and Conditions
P4Y reserves the right to amend these Terms and Conditions at any time without prior notice. Updated versions will be made available on our website.
17. Customer Conduct and Safety
P4Y reserves the right to refuse boarding or disembark passengers who are deemed disruptive or under the influence of alcohol/drugs without refund.
Passengers are required to behave in a responsible and respectful manner.
18. Complaints and Dispute Resolution
For complaints, please contact us at [email protected].
We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
Disputes that cannot be resolved amicably will be submitted to the Portuguese Consumer Dispute Arbitration Centre.